Question 1

Is your work guaranteed?

Accepted Answer

Yes, at They're Handy, we stand behind the quality of our work and guarantee that it will be completed to your satisfaction. If for any reason you are not satisfied with the work we have done, please let us know and we will return to correct the issue free of charge to your satisfaction. We believe in building long-term relationships with our clients and strive to make sure that every job, no matter how big or small, is completed to the highest standards.

Question 2

Do you complete large project work?

Accepted Answer

Yes, we do! At they're handy, we specialize in a variety of services, both big and small. Whether you need a simple repair or a full-scale renovation, our team of skilled handymen has the expertise and experience to tackle any project with precision and efficiency.

For larger projects, we'll work closely with you to carefully plan and execute every step of the process, ensuring that everything is completed on time and within budget. We'll also keep you informed every step of the way, providing you with regular updates and addressing any questions or concerns that you may have.
Contact us today for a free no obligation quote.

Question 3

Do your handymen carry their own tools

Accepted Answer

Yes, all of our handymen at They're Handy come equipped with their own set of tools. We understand that having the right tools is crucial to getting each job done effectively and efficiently. Our handymen arrive at each job site fully prepared and ready to tackle every task that has been booked in. We also ensure that our tools are up-to-date and of quality, so our customers can feel confident in the work we provide. Additionally, if there is a specialized tool needed for a specific job, we will make sure to bring it along to ensure a job well done.

Question 4

Do you charge for parking?

Accepted Answer

At They're Handy, we understand that parking can be a challenge in some areas and we pride ourselves on being transparent with our pricing. We only charge for parking if it is required for the completion of the job and we always discuss this with the customer beforehand to ensure there are no surprises or hidden fees. We strive to make our services as convenient as possible for our customers, and we will always aim to find a solution that works for everyone.

Question 5

Do you offer discounts?

Accepted Answer

Yes, at They're Handy, we offer a 10% discount for over 70s and NHS staff. We also offer a 10% referral bonus for recommending friends or family and a 10% discount if you book any of our handymen for 5 or more consecutive days.
Additionally, we offer bespoke weekly and monthly contracts which offer great discounts. We believe in providing affordable and accessible services to our customers, without sacrificing quality and professionalism.

Question 6

Why should I use They're Handy?

Accepted Answer

They're Handy is a full-service handyman company that you can trust. Our highly-skilled handymen have years of experience in dealing with all types of repairs, installations, construction and maintenance tasks. We offer a wide variety of services, including odd jobs, decorating, carpentry, and plastering and more. Our team is committed to delivering quality workmanship and excellent customer service every step of the way. We pride ourselves on being reliable, trustworthy, and efficient, and we always go the extra mile to ensure our customers are satisfied with the work we do. Whether you have a small repair or a large-scale project, we have the skills and expertise to get the job done right. Experience the difference with They're Handy today.

Question 7

Will you be on time?

Accepted Answer

Yes, at They're Handy, we value punctuality and always strive to arrive at your location on time. We understand that your time is valuable, which is why we make it a priority to be prompt and efficient with our services. In the rare case that unforeseen circumstances arise, we will communicate with you as soon as possible to provide you with updated arrival times. At They're Handy, you can rest assured that we will be there when we say we will be.

Question 8

Can I move the time of my visit with They're Handy?

Accepted Answer

Yes, you can change the time of your scheduled appointment with They're Handy. We understand that emergencies or unforeseen events may arise that could prevent you from keeping your appointment. We kindly request that you provide us with at least 24 hours' notice for rescheduling or cancellation where possible. This allows us to adjust our schedules and attend to other clients who need our services.

Question 9

How can I book a handyman with They're Handy?

Accepted Answer

Booking a handyman with They're Handy is simple and straightforward. You can either call us on 0208 212 7807 or visit our contact us page to schedule an appointment. On the contact us page, you will be prompted to provide your name, contact information, and details about the handyman services you require. Once you have submitted this information, a representative from They're Handy will contact you to confirm the details of your appointment and to provide you with an estimated length of time needed for the service. Once everything is agreed, an appointment will be scheduled and confirmed. On the day of your appointment, the handyman will arrive at your location promptly and will provide you with a top-quality service.

Question 10

Do you offer free quotes?

Accepted Answer

Yes, we offer free, no obligation quotes for all of our services if you would like a quote for your project. A member of our team will come to your home or business and provide you with a thorough assessment of the project that needs to be completed. We believe that our customers should have access to accurate and transparent pricing information before any work is started, so we provide detailed quotes that outline the cost of materials, labor, and any other fees associated with the project. This ensures that there are no surprises or hidden costs when it comes to your handyman services. Our goal is to make your experience with us as stress-free and easy as possible.

Question 11

How can I pay for services provided by They're Handy?

Accepted Answer

They're Handy accepts various forms of payment including cash, debit card and bank transfers. Payment is due at the completion of each job. If the job is contracted for more than one day, payment for that job is required at the end of the final day. For larger jobs, They're Handy may require a deposit. All payment information will be clearly outlined before the job begins. If you have any questions about payment options or processes our team is always available to answer any questions you might have.

Question 12

Do you charge a mark up on materials you provide?

Accepted Answer

Absolutely not! At They're Handy, we strive for transparency and honesty in our pricing. Our handymen carry a small amount of most commonly used materials and supply them free of charge if used. We do not charge a mark up on any extra or unique materials we provide for your project. We believe in providing our clients with the best possible value and service, which includes passing on any cost savings we can find. Our experienced handymen can visit and work with you to select the appropriate materials for your project, based on your budget and preferences. You can trust that you will only be charged for the actual cost of the materials, nothing more, and all receipts will be provided. We only charge for the time it takes to travel to and from the shop and that time is charged at our usual half-hourly rates.

Question 13

What areas do you cover?

Accepted Answer

They're Handy proudly serves the Surrey area and some surrounding areas. If you are outside of Surrey we still may be able to arrange a visit. Contact us today to see if we can arrange a skilled handyman to complete your jobs.

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